The SMTP&IMAP Round Trip sensor monitors the time it takes for an email to reach an Internet Message Access Protocol (IMAP) mailbox using the Simple Mail Transfer Protocol (SMTP). It sends an email via the parent device (an SMTP server) and then scans a dedicated IMAP mailbox until the email arrives.
The SMTP&IMAP Round Trip sensor automatically deletes these emails from the mailbox as soon as PRTG retrieves them. The emails only remain in the mailbox if a timeout or a restart of the PRTG core server occurs during sensor runtime.
SMTP&IMAP Round Trip Sensor
For a detailed list and descriptions of the channels that this sensor can show, see section Channel List.
This sensor has a high performance impact. Use it with care. We recommend that you use no more than 200 sensors of this sensor type on each probe.
The parent device must be an SMTP server.
This sensor does not support Secure Remote Password (SRP) ciphers.
This sensor does not support Microsoft 365 mailboxes. If you want to monitor a Microsoft 365 mailbox, use the Microsoft 365 Mailbox sensor.
This sensor only supports the IPv4 protocol.
Use dedicated email accounts with this sensor. If you use more sensors of this type, make sure that each sensor uses its own email accounts.
Add Sensor
The Add Sensor dialog appears when you manually add a new sensor to a device. It only shows the settings that are required to create the sensor. You can change nearly all settings on the sensor's Settings tab after creation.
Basic Sensor Settings
Click the Settings tab of a sensor to change its settings.
If the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?
This setting is for your information only. You cannot change it.
Tags
Enter one or more tags. Confirm each tag with the Spacebar key, a comma, or the Enter key. You can use tags to group objects and use tag-filtered views later on. Tags are not case-sensitive. Tags are automatically inherited.
It is not possible to enter tags with a leading plus (+) or minus (-) sign, nor tags with parentheses (()) or angle brackets (<>).
For performance reasons, it can take some minutes until you can filter for new tags that you added.
The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:
imapsensor
roundtrip
mailsensor
Priority
Select a priority for the sensor. This setting determines the position of the sensor in lists. The highest priority is at the top of a list. Choose from the lowest priority () to the highest priority ().
Email Settings
Email Settings
Setting
Description
From
Specify the email address of the email's sender. Enter a valid email address.
To
Specify the address that PRTG sends the emails to.Enter a valid email address.
You can only enter one email address.
HELO Ident
Enter a server name for the HELO part of the mail protocol.
For some mail servers, the HELO identifier must be the valid principal host domain name for the client host. For more information, see SMTP RFC 2821.
Only ASCII characters are allowed.
Step 1: Send Email Using Parent Device (SMTP Server)
In this step, you configure how the sensor sends the emails. The sensor uses the IP Address/DNS Name of the parent device (an SMTP server).
Step 1: Send Email Using Parent Device (SMTP Server)
Setting
Description
Port
Enter the number of the port that the sensor uses to send an email via SMTP. The default port for unsecure connections is 25 and the default ports for secure connections are 465 or 587. The actual setting depends on the server that you connect to. Enter an integer.
We recommend that you use the default value.
If the connection is unsuccessful, try a different port number.
Timeout for SMTP Connection (Sec.)
Enter a timeout in seconds for the request. Enter an integer. The maximum timeout value is 900 seconds (15 minutes).
If the reply takes longer than this value, the sensor cancels the request and shows a corresponding error message.
SMTP Authentication Method
Define if you want to use authentication for the SMTP connection:
None: Do not use any authentication method.
User name and password: Authenticate against the SMTP server via user name and password.
User Name
This setting is only visible if you select User name and password above. Enter a user name for SMTP authentication. Enter a string.
Password
This setting is only visible if you select User name and password above. Enter a password for SMTP authentication. Enter a string.
Additional Text for Email Subject
PRTG automatically creates the subject part of the round trip email. The subject consists of the string PRTG Roundtrip Mail:, followed by a unique globally unique identifier (GUID) to correctly identify the email in the IMAP mailbox, for example, PRTG Roundtrip Mail: {5E858D9C-AC70-466A-9B2A-55630165D276}.
Use this field to place your custom text before the automatically created text.
Connection Security
Connection Security
Setting
Description
Transport-Level Security
Define how the sensor handles the security of the connection:
Use transport-level security if available using StartTLS (default): Try to connect to the server via a Secure Sockets Layer (SSL)/Transport Layer Security (TLS) secured connection and StartTLS. If the server does not support this, the sensor tries to connect without connection security.
Use transport-level security if available: Try to connect to the server via an SSL/TLS-secured connection. If the server does not support this, the sensor tries to connect without connection security.
Enforce transport-level security using StartTLS: Try to connect to the server via an SSL/TLS-secured connection and StartTLS. If the server does not support this, the sensor shows the Downstatus.
Enforce transport-level security: Try to connect to the server via an SSL/TLS-secured connection. If the server does not support this, the sensor shows the Down status.
If the sensor connects to a server via StartTLS, the connection is first established without connection security. After the connection has been established, the sensor sends a certain command (StartTLS) over the unsecured connection to negotiate a secure connection via SSL/TLS.
If the sensor does not use StartTLS, the negotiation of a secure connection happens immediately (implicitly) so that no commands are sent in unencrypted plain text. If no secure connection is possible, no communication takes place.
Step 2: Check an IMAP Mailbox until Email Arrives
In this step, you configure how to receive the emails that the sensor sends.
Step 2: Check an IMAP Mailbox until Email Arrives
Setting
Description
IP Address/DNS Name
Specify the IMAP server. Enter a valid IP address or Domain Name System (DNS) name.
Mailbox
Specify the IMAP mailbox that you want to check. Enter the IMAP mailbox or folder name, for example INBOX.
The IMAP mailbox or folder name must not match the sender of the email in the From field. Otherwise, the sensor might incorrectly interpret unsuccessful round trips as successful.
Port
Specify the port that the sensor uses for the IMAP connection. The default port for unsecure connections is 143 and the default port for secure connections is 993. The actual setting depends on the server you connect to.. Enter an integer.
We recommend that you use the default value.
If the connection is unsuccessful, try a different port number.
Connection Interval (Sec.)
Enter the number of seconds the sensor waits between two connections to the IMAP server. PRTG repeatedly checks the mailbox in this scanning interval until the email arrives. Enter an integer.
Maximum Trip Time (Sec.)
Enter the number of seconds an email may take to arrive in the IMAP mailbox. PRTG continuously checks the mailbox in this scanning interval until the email arrives. If it does not arrive within the maximum trip time, the sensor shows an error message. Enter an integer.
User Name
Enter a user name for IMAP authentication. Enter a string.
Password
Enter a password for IMAP authentication. Enter a string.
The password must not contain spaces, percent signs (%), or the character combination !*.
Search Method
Define how to search for the round trip email in the mailbox:
Search for the email directly (default): Send a SEARCH command to directly find the round trip email on the IMAP server.
Search through all available emails: Search through all available emails in the mailbox locally to find the round trip email. This might take some time if you have many emails in your mailbox.
Connection Security
Connection Security
Setting
Description
Transport-Level Security
Define how the sensor handles the security of the connection:
Use transport-level security if available using StartTLS (default): Try to connect to the server via a Secure Sockets Layer (SSL)/Transport Layer Security (TLS) secured connection and StartTLS. If the server does not support this, the sensor tries to connect without connection security.
Use transport-level security if available: Try to connect to the server via an SSL/TLS-secured connection. If the server does not support this, the sensor tries to connect without connection security.
Enforce transport-level security using StartTLS: Try to connect to the server via an SSL/TLS-secured connection and StartTLS. If the server does not support this, the sensor shows the Downstatus.
Enforce transport-level security: Try to connect to the server via an SSL/TLS-secured connection. If the server does not support this, the sensor shows the Down status.
If the sensor connects to a server via StartTLS, the connection is first established without connection security. After the connection has been established, the sensor sends a certain command (StartTLS) over the unsecured connection to negotiate a secure connection via SSL/TLS.
If the sensor does not use StartTLS, the negotiation of a secure connection happens immediately (implicitly) so that no commands are sent in unencrypted plain text. If no secure connection is possible, no communication takes place.
Debug Options
Debug Options
Setting
Description
Result Handling
Define what PRTG does with the sensor result:
Discard result: Do not store the sensor result.
Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file names are Result of Sensor [ID].txt and Result of Sensor [ID].Data.txt. This setting is for debugging purposes. PRTG overwrites these files with each scanning interval.
This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.
In a cluster, PRTG stores the result in the PRTG data directory of the master node.
Sensor Display
Sensor Display
Setting
Description
Primary Channel
Select a channel from the list to define it as the primary channel. In the device tree, the last value of the primary channel is always displayed below the sensor's name. The available options depend on what channels are available for this sensor.
You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.
Graph Type
Define how different channels are shown for this sensor:
Show channels independently (default): Show a graph for each channel.
Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic. You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).
Stack Unit
This setting is only visible if you enable Stack channels on top of each other as Graph Type. Select a unit from the list. All channels with this unit are stacked on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.
Inherited Settings
By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click under the corresponding setting name to disable the inheritance and to display its options.
For more information, see section Root Group Settings, section Scanning Interval.
Schedules, Dependencies, and Maintenance Window
You cannot interrupt the inheritance for schedules, dependencies, and maintenance windows. The corresponding settings from the parent objects are always active. However, you can define additional schedules, dependencies, and maintenance windows. They are active at the same time as the parent objects' settings.
Schedules, Dependencies, and Maintenance Window
For more information, see section Root Group Settings, section Schedules, Dependencies, and Maintenance Window.
Access Rights
Access Rights
For more information, see section Root Group Settings, section Access Rights.
Channel List
Which channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.
Channel
Description
Downtime
In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status
Response Time (IMAP)
The response time of the IMAP server in milliseconds (msec)
Response Time (SMTP)
The response time of the SMTP server in msec
Total
The sum of the response time of the IMAP server and the SMTP server in msec